Restaurant Survey

Customer survey is the best guide to improve our restaurant industry. No matter how you plan to attract the customers, you’ll never get to experience your restaurant survey as your guests do. Even if you sit at a table for a whole shift and watch which you should do you still won’t get the full picture.

The only way to know what it’s like to dine at your restaurant survey is to actually ask your customers, and you can do this by conducting a brief about customer service. You can participate in the form of comment cards, through an emailed or texted receipt, or on your handheld POS system. You can also ask the users in the restaurant survey, or observe them to know what people are thinking about quick service restaurant and also get from the review sites.

However, you need to ask and take the form, otherwise, you won’t get the useful information which will help you to improve the quality. You need to provide the mix multiple-choice questions with open-ended ones so that the customers can freely explain their positive/negative feedback.

In this article, we have conducted happy meal , so that customers can answer the selected one out of them to participate in the customer survey. No one has time to fill all the answer among all, but have a look at these questions and decide which one is related to your fast food restaurant. You can rotate the same questions with different types to know more about the food store. If you have any query, read on and learn what to do with the answers.

Here we provide the Two Most Important Questions

Don’t conduct it without knowing these two questions in the form of happy meal. By participating this survey you will know about your biggest strengths and weaknesses.

What was the best part of your visit at the Mcdonalds breakfast menu at breakfast time?

What was the worst part of your visit?

General Questions

Gather information regarding customers, how they heard about this restaurant survey.

Was this your first time at restaurant survey?

How did you hear about us?

How often do you visit?

How likely is it that you would come back? Very Likely / Likely / Unlikely / Very Unlikely.

Do you find that restaurant survey is family-friendly? Yes / No and Explain.

Are our hours convenient? Yes / No and Explain.

How far did you travel to visit us today?

If breakfast menu was an option, would you try it out hamburger, cheeseburger? (This can be adjusted to fit any new process or product you’re considering testing – an online reservation system, a new dish, a drink special, etc.) Yes / No and Explain.

Facilities Questions

This will address issues of accessibility and cleanliness in healthy fast food restaurant. Participate at the official website If you use a wheelchair, did you find the staff and facilities accommodating? Yes / No and Explain.

Were the seats comfortable? Yes / No and Explain.

Were the bathrooms and other facilities clean? Yes / No and Explain.

Was the music volume to your liking? Yes / No and Explain.

Mcdonalds Customer Satisfaction Survey is way to tell your feedback and problems that you have faced at mcdonald's store. Participate in mcdonald’s survey on http://www.mcdvoice.com. it is good and the main reason why someone choose to dine in your quick service restaurant, so make sure your McDonald’s menu is at its best.

How would you rate the value of our food store? Rate from 1 (Poor Value) to 5 (Great Value).

Were you pleased with our drink offerings? Yes / No and Explain.

Is there anything you’d want to see on the Mcdonald's menu that’s missing? Yes / No and Explain.

Do you find our menu has something for everyone? Yes / No and Explain.

How would you rate the range of options on our menu? Too Few Options / Just Right / Too Many Options.

If you have any dietary restriction, were you accommodated well today? Yes / No and Explain.

The way we were making people feel was even more powerful than what we put on the plate and in the glass at restaurant breakfast time. You can have a huge impact on whether or not a first-time customer becomes a regular, so make sure everything should be checked and served.

Who was your server today? (It is particularly helpful if you’re trying to figure out who your star servers are and who might need a little more training.)

Was the customer service friendly and welcoming? Yes / No and Explain.

Did they come out fast enough? Yes / No and Explain.

If there were any issues, did your server handle them well? Yes / No and Explain.

Tech Questions

If you’ve recently implemented new POS technology, it’s worth asking customers for the Mcdvoice survey how they perceive the user experience. If you’re offering delivery via an online ordering provider, make sure it is arriving quickly and that it arrives fresh.

Was our checkout system efficient? Yes / No and Explain.

Did you enjoy using our handheld checkout system and/or kiosk? Yes / No and Explain.

If you ordered online, how quickly did your fast food restaurant survey?

If you ordered online, did it appear and taste fresh when it arrived? Yes / No and Explain.

Which online ordering provider did you use?

Did you use any of our discounts or special offers at the Mcdonalds menu after taking restaurant survey?

Other Ways to Get Answers: POS & NPS

It's important to gather positive/negative feedback as frequently as possible, so one way to get the most liked questions out of the way are through your POS system. Guest experience feature texts or emails, as a follow-up to their answer on the thumbs up / thumbs down the question on a Toast Go POS, Kiosk, or Online Ordering.